Frequently Asked Questions
These are the questions we are asked most often by our clients and partners.
General Business
We are usually able to send quotes the same day if received by 3:00 pm EST. If it is received after that, we will get it to you the next business day.
We work with a variety of medical facilities including hospitals, surgery centers, endoscopy & perioperative centers, ambulatory services, municipalities, skilled nursing homes, urgent cares and individual medical practices, as well as other biomedical service providers.
Once we receive the equipment in our facility, it takes 3-5 business days. We perform a thorough evaluation of the repairs necessary. You can view the status of your equipment at any time from the personalized link in your confirmation email.
Please allow 1-3 business days after a repair estimate is approved. If we can get it to you sooner, we will!
Maybe! Please let us know when you contact us and we will let you know if it is possible.
If the broken equipment required an evaluation for estimate, it will be shipped back, free of charge. Flat rate repairs that are declined may be subject to a bench fee.
No. We currently do not work with Durable Medical Equipment. Our full list of equipment capabilities can be found here.
Certified Refurbished equipment is when used equipment has been restored to look and perform like new. We replace broken plastics, assemblies, and repair the electronics. All refurbished equipment is tested, patient-ready and comes with a 1-year warranty.
Yes. We have a wide selection of Certified Refurbished equipment for purchase.
Yes. When you contact us, please give us the address of the location(s) and equipment you need serviced so we can provide you an accurate quote.
A service contract guarantees a rate for a specified term. It can include services like calibrations and preventative maintenance. If a piece of equipment needs a repair, we will give you a repair estimate for your approval before anything is done.
Yes, we offer service contracts for 1-5 years. When you contact us, please give us the address of the location(s) and equipment you need serviced so we can provide you an accurate quote.
Absolutely. A calibration is only as good as the equipment calibrating it. We calibrate our testing equipment annually in accordance with our ISO 9001:2015 guidelines.
We stand behind the products we repair and sell. For most every purchase and repair, we offer an industry-leading 1-year warranty on the purchase or repair under normal use. This warranty does not cover your equipment is damaged due to things like abuse or fluid intrusion. If you have an issue, please contact us right away !
Shipping
We offer our U.S. customers free Ground shipping, with a tracking #, to and from our facilities, even for free estimates. Expedited shipping may be available at an additional charge.
Ground shipping can take 1-5 business days depending on the location. If you need it sooner, expedited shipping may be available at an additional charge.
For an additional charge we can ship Internationally. We are not responsible for any associated import duties, taxes or fees.
Of course. Please let our team know before we ship.
We offer pickup and delivery for customers near our offices in Auburn Hills, MI, Fountain Inn, SC, and Houston, TX.
Payments
We accept checks, all major credit cards, and Electronic Funds Transfers.
For U.S. customers, full payment is due as indicated on your invoice. For international customers, a 50% deposit is due upon approval, and the remainder is due as indicated on your invoice.
ARGO Biomedical Solutions
P.O. Box 215024
Auburn Hills, MI 48321-5024